What information do we collect?
We collect information about you when you request product information and/or place an order for underfloor heating.
• Contact information including email address.
• Site address and relevant information to assist with installations.
What we do / how we use the information gathered
We collect information about you to process your order, manage your account and to send information on our maintenance programme once your installation is complete. Your information is then kept for the life time of your warranty, so that all tehcnical details of your installation and basic personal information is available should it be required.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of all information held, please email: firstname.lastname@example.org, or write to us at: Speedheat UK Ltd, Iona House, Stratford Road, Wicken, Milton Keynes MK19 6DF. A small fee may be payable. We will make every attempt to meet your request within 3 working days, however delays may occur.
Controlling your personal information
No information held will be sold, distributed or given to third parties. Your information is securely stored on the premises for the lifetime of your warranty, 10 years, and after the 10th year all paperwork is destroyed and all computer information is deleted.
We want to make sure that your personal information is accurate and up to date, if you believe that any information we are holding on you is incorrect or incomplete please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. There is no charge for correcting information.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The cookies help us analyse our web traffic and to compile statistical reports on website activity. We use traffic log cookies to identify which pages are being used to help improve our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
How to contact us
, or write to us at: Speedheat UK Ltd, Iona House, Stratford Road, Wicken, Milton Keynes MK19 6DF.