Electric Underfloor Heating Installation

01908 562211
0800 7835831

Privacy Policy

Speedheat UK Privacy Policy

This privacy policy sets out how Speedheat UK Ltd uses and protects any information that you give or submit to us when using this website, asking for information.

What information do we collect?

We collect information about you when you request product information and/or place an order for underfloor heating. • Name • Contact information including email address. • Site address and relevant information to assist with installations.

What we do / how we use the information gathered

We collect information about you to process your order, manage your account and to send information on our maintenance programme once your installation is complete. Your information is then kept for the life time of your warranty, so that all tehcnical details of your installation and basic personal information is available should it be required.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of all information held, please email: info@speedheat.co.uk, or write to us at: Speedheat UK Ltd, Iona House, Stratford Road, Wicken, Milton Keynes MK19 6DF. A small fee may be payable. We will make every attempt to meet your request within 3 working days, however delays may occur.

Controlling your personal information

No information held will be sold, distributed or given to third parties. Your information is securely stored on the premises for the lifetime of your warranty, 10 years, and after the 10th year all paperwork is destroyed and all computer information is deleted. We want to make sure that your personal information is accurate and up to date, if you believe that any information we are holding on you is incorrect or incomplete please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. There is no charge for correcting information.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The cookies help us analyse our web traffic and to compile statistical reports on website activity. We use traffic log cookies to identify which pages are being used to help improve our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 8th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email info@speedheat.co.uk, or write to us at: Speedheat UK Ltd, Iona House, Stratford Road, Wicken, Milton Keynes MK19 6DF.